Advanced Customer Service

Advanced Customer Service 

Venue : IT Training room 2 / SIA Bldg /L3 Sultan Bin Abdulaziz Humanitarian City ,  Exit 6 Banban Qassim Road , Riyadh City, KSA

Date : 27-29 November 2016

Organized by : Sultan Bin Abdulaziz Humanitarian City

Training objectives and outcomes :

Understand the correct definition and components of customer service 

Correctly recognize the characteristics of service in comparison to goods 

Differentiate healthcare customer service from other type of service interactions 

Develop their customer service skills for consistent delivery to patients and their families 

Improve their abaility to exceed customer expectations and deliver a quality of service that will ke SBAHC ahead of competition 

Describe the role of hospitality in the hospital environment

Explain how they impact to patient centered care and the healing process

Recognize and apply customer care service  standards at SBAHC 

Feel proud of being part of providing WOW customer service 

Look more professional in the eyes of their patients and families 

Give positive image about quality of work 

Set an example to other colleagues 

Target Audience : MANAGERS | MIDDLE LINE STAFF 

CME hours : CME accredited 

Course Fee : 

For Registration , inquiries : 

Coordinator - Ms. Nahi AlSaleem 

Tel 00966-11-562-0000 ext 4029/4024

educstaffdev@sbahc.org.sa

Visit : http://sbahc.org.sa/